Palmpay, a lagos-fintech-capital-or-infrastructure-risk/” title=”…: Africa's Fintech Powerhouse or an Infrastructural Time Bomb Waiting to Explode?”>leading fintech and neobank championing financial inclusion across Nigeria, marked Customer Service Week 2025 with a special initiative by offering complimentary health screenings to its users. This celebration embraced the customer-service-week-innovations/” title=”UBA Launches Exciting … Packed with Innovative Initiatives”>global theme, ‘Mission: Possible,’ underscoring the company’s commitment to exceptional customer care.
The chosen theme embodies the relentless dedication of PalmPay’s customer support team, who strive to transform every interaction into a positive and impactful experience. Throughout the week, customers visiting the PalmPay Customer Experience Office in Ikeja, Lagos, were invited to receive free health assessments, reinforcing the company’s focus on holistic customer well-being.
This gesture exemplifies PalmPay’s people-first philosophy, showcasing genuine empathy and gratitude while enriching the overall brand engagement.
“Our goal at PalmPay is to provide every customer with expert, prompt, and attentive support around the clock. Customer Service Week is an opportunity to honor our hardworking agents who consistently deliver seamless assistance-whether through digital platforms, phone calls, or in-app messaging,” explained Yetunde Abubakar, Service Team Lead at PalmPay.
Recognized for its steadfast dedication to customer satisfaction, PalmPay recently received the Consumer Friendly Business of the Year award for 2025 from the Lagos State Consumer Protection Agency (LASCOPA). Additionally, the company was highlighted in the 2024 KPMG West Africa Banking Industry Customer Experience Survey for surpassing traditional banks in critical service delivery metrics.
These honors reflect PalmPay’s ongoing commitment to fostering a customer-centric culture grounded in dependability, support, and trust. Serving over 35 million active users nationwide, PalmPay continues to enhance service quality while equipping Nigerians with innovative tools that simplify, reward, and democratize financial management.
