Unexplained Withdrawals: GTBank Customers Still Await Resolution After Nearly a Year
Nearly twelve months have passed, yet both Ms. Onilede and Mr. Jonathan report that the funds withdrawn from their accounts without any prior notification or justification remain unrecovered. Despite numerous attempts to seek clarity and restitution, the bank has yet to provide a satisfactory explanation or return the missing money.
Ongoing Customer Frustration Amidst Lack of Transparency
The unresolved issue highlights a growing concern among GTBank customers regarding unauthorized transactions and the bank’s communication practices. Cases like these underscore the importance of robust security measures and transparent customer service protocols in the Nigerian banking sector.
Contextualizing the Issue: Banking Security in Nigeria
According to recent data from the Nigerian Inter-Bank Settlement System (NIBSS), fraud-related incidents in the banking industry have increased by 15% in the past year, emphasizing the need for enhanced vigilance. Similar stories of unexplained debits have surfaced across various financial institutions, reflecting systemic challenges that require urgent attention.
What Customers Can Do: Steps to Protect Your Account
To safeguard against unauthorized withdrawals, customers are advised to regularly monitor their account statements, enable transaction alerts, and promptly report any suspicious activity to their bank. Additionally, utilizing two-factor authentication and updating passwords frequently can help mitigate risks.
The full story originally appeared on Premium Times Nigeria.
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